Shipping & Returns

Our Lifetime Guarantee

Everything in our catalog is backed by our Lifetime Guarantee.

What's this mean? If you're unsatisfied with your purchase, we'll replace it today, tomorrow...and forever. We've done the hard work to find, design and create the perfect product, so you can wear it worry free.

Return/Exchange Instructions

To submit a refund, store credit or exchange request, please email support@getflowsocks.com. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited.

Refunds (if applicable)

To submit a refund request, please email support@getflowsocks.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@getflowsocks.com.

Exchanges 

We will replace items if they are defective or damaged. If you need to exchange a defective item for the same item, send us an email at support@getflowsocks.com.

If you’d like to exchange one item in normal condition for another item, please email support@getflowsocks.com.

Shipping

For any approved returns, Flowsocks will provide a shipping label via email. If you request a refund, you will be responsible for the cost of the label for your return. This cost will be deducted from your refund amount. If you request an exchange or store credit there will be no fee for the return. We don’t guarantee that we will receive your returned item.

Please be sure to keep the tracking number that is provided on your prepaid return label for tracking purposes.

If you choose to return and not utilize the Flowsocks shipping label, we are not responsible for lost or returned packages. We recommend that you insure and track your package for the full value of the contents.